Senior Customer Service Manager
Full-timeNewcastle (Hybrid)
Human Resources
Posted 3 days ago
$45,000 - $55,000
Job Highlights
Flexible Hours
Work around your schedule
Family Friendly
Understanding employer
No Experience Required
Training provided
About the Role
Lead our customer service team in delivering exceptional support experiences. We're a family-friendly employer offering flexible working arrangements including the ability to work from home several days per week. Perfect for experienced professionals looking to balance career growth with family life.
Requirements
- 5+ years customer service experience
- 2+ years in a management role
- Strong leadership and coaching skills
- Experience with CRM systems
- Excellent problem-solving abilities
Benefits
- Hybrid working (3 days office, 2 days WFH)
- Flexible start/finish times
- 25 days annual leave plus bank holidays
- Health insurance
- Pension scheme
- Professional development budget
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